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Palesa M
1 reviews | Active since May 2018
21 Jun 2018, 15:27
Foschini's Incompetence!!!!
On January the 3rd 2018, I went to Foschini to pay R350 towards my account but when i checked the statement they had withdrawn R700 meaning they took double the amount due. I went to query the matter with them and they said it will be sorted out but the issue is still pending "investigation" regardless of the fact that I've supp**** them with every document they asked for. Ended up going to American Swiss on the 17th May 2018 (as they belong to one group, TFG) they explained how the error occurred and we ended up going to Foschini together. The American Swiss assistant explained to them how this case should be handled after that they promised to call me back to sort it out once and for all. Till this day, I'm STILL awaiting their call. Please Please assist.
My account debt is piling up and now they've suspended my network and i don't understand what that has to do with their incompetence. I've seriously had it with this company.
I went to the Foschini in Westgate mall.
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Foschini's replyOfficial
21 Jun 2018, 15:56Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply21 Jun 2018, 15:56
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,