JK
Joyce K
1 reviews | Active since Nov 2018
17 Nov 2021, 13:57
FOSCHINII DISTURBING POOR SERVICE
Good day
Poor service is what i dont tolerate , Foschini agent come to work to chat and not assist client , i have been in contact with customer service for the past 45 minutes using my airtime and when the phone comes to them , the answer and becomes silent , the question is why is our airtime wasted on people who dont want to do their work , i need someone to call me urgently as im a bit disturbed with the treatment , PEOPLE MUST LEARN TO DO WHAT THEY GET PAID TO DO AND NOT PUT US ON SILENT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Foschini's replyOfficial
17 Nov 2021, 14:50Dear Joyce,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would like to thank you for sharing your experience with us. We realize that we do get it wrong at times, and when we do we appreciate the opportunity to learn from it and take action to improve.
We have escalated this matter with our team would like to get in touch with you directly to discuss this further and reiterate our apologies.
Kind regards, The Foschini Team
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would like to thank you for sharing your experience with us. We realize that we do get it wrong at times, and when we do we appreciate the opportunity to learn from it and take action to improve.
We have escalated this matter with our team would like to get in touch with you directly to discuss this further and reiterate our apologies.
Kind regards, The Foschini Team
Foschini's reply17 Nov 2021, 14:50
Official
Dear Joyce,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would like to thank you for sharing your experience with us. We realize that we do get it wrong at times, and when we do we appreciate the opportunity to learn from it and take action to improve.
We have escalated this matter with our team would like to get in touch with you directly to discuss this further and reiterate our apologies.
Kind regards, The Foschini Team
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would like to thank you for sharing your experience with us. We realize that we do get it wrong at times, and when we do we appreciate the opportunity to learn from it and take action to improve.
We have escalated this matter with our team would like to get in touch with you directly to discuss this further and reiterate our apologies.
Kind regards, The Foschini Team