Foschini -zero customer service
Bought trainers on Friday 13th July along with loads of other items ovee R2,000 spent. Went back to store at Bedford Centre gave all my slips back to get my money back, slip for trainers not there so I'm forced to take a gift card. Not acceptable at all!!! What's the point of using a rewards card and my credit card & not being able to get a credit if the store forgot to put slip in my packet. 2nd time this has happened with Foschini!!! I'm sitting with a gift card I don't want nor need. I need my cash bac****
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Foschini's replyOfficial
16 Jul 2018, 08:33Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply16 Jul 2018, 08:33
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
's updateReviewer Update
16 Jul 2018, 18:38Thank you to Foschini head office for sorting this out with 1 phone call. Yr manager at Bedford City branch, Grace, I think, takes great pleasure in making things as difficult as possible for clients. She has a supercilious attitude which seriously grated me. She had me back & forth to the store 4 times. Train her plse in the meaning of customer service. Today, 16 July, I was assisted by a much more professional lady - issue sorted in 5 mins & my refund processed. Happy now. Thanks again
's update16 Jul 2018, 18:38
Reviewer Update
Thank you to Foschini head office for sorting this out with 1 phone call. Yr manager at Bedford City branch, Grace, I think, takes great pleasure in making things as difficult as possible for clients. She has a supercilious attitude which seriously grated me. She had me back & forth to the store 4 times. Train her plse in the meaning of customer service. Today, 16 July, I was assisted by a much more professional lady - issue sorted in 5 mins & my refund processed. Happy now. Thanks again