Foschini will not close my account

I have been trying to close my account with Foschini since October last year. I went in store in Kenilworth Centre and I was asked to pay the R24 club fee (the reason my account is still active, it is paid up otherwise) and they did. The lady who serving me then called the Call Centre to request account closure but no one picked up the phone. I emailed them at [Email Removed] but that went unanswered. I called the call centre now 2 weeks ago and i was told that they couldn't close my account because it has to have a zero balance so i must wait until the R24 is deducted from my account and call afterwards. The amount has been deducted from my account but this time i am battling to get through the call centre! I am very unhappy at this as I no longer want this account and I am cahrged a R16 fee by my bank every month.