Foschini Westgate – Extremely Disappointing Service

I am extremely disappointed with the service at Foschini Westgate. I bought an iPhone 11 cash for R6 000 on 17 December 2025 and insured it before leaving the store. Within one day, the screen developed a black cross defect — the phone was not dropped or misused. When I returned the phone on 19 December, the staff member who assisted me was dismissive and failed to properly explain the process, both at the point of sale and what would happen after the phone was booked in. Throughout this entire process, I was the one constantly calling the store for updates — no one contacted me proactively. After almost a month of waiting, I was simply told the claim was rejected. This is unacceptable. A phone failing within 2 days is a clear quality defect, and my rights under the Consumer Protection Act are being ignored. I am requesting a full refund or replacement.