Foschini Unanswered questions.

My spouse is in arrears with her Foschini Account and Foschini added Foschini Club to the value of R49 p.m. We had a agreement to pay it off after my spouse was in hospital and I was retrenched. Numerous visits to the store and emails to TFG(Foscini) stayed unanswered and was harrast by the debt collectors with no positive conclusion. We stopped the monthly payment due to the fact that we cannot resolve the account and Club situation. I need to speak to a person with authority on accounts to answer my questions and correct the Club monthly addission.