1 reviews | Active since Jul 2017
Foschini trying to ruin my good credit rating and **********ly charging my account
<p>I have had my Foschini account for 30 years if not longer. The last purchase was on 15 January 2015 in the amount of R299.00. Last payment end of June 2015. I haven't been buying anything since. Then in 2017 January, I get an sms saying I owe them money. I called and sorted the problem, or so I thought. Apparently I had asked for a magazine which I didnt. On top of that I paid interest, col fees and again interest, which amounts to +- R55.00 per month. To get that solved took numerous calls and 2 days to fix. That was eventually reversed.</p> <p>A month later it started again. Numerous calls and 2 days to fix. Again they told me they will investigate and will call me back.</p> <p>A month later another sms demanding payment. So this time I asked them to close the account. They told me they will investigate then close it.</p> <p>Well, I just got the Sms again today. It is now July 2017. Seven months on. In the next 2 days I will be calling Foschini again and again. Already spoken to Simpiwe as well as Elenor (supervisor) today. Tomorrow will be spent on the phone again!. I am sure they will fix the problem for the 4 time.....could be the 5th time this year? </p> <p>So now I am already gearing up for the next sms on 13 August 2017 to try and keep them from destroying my good credit rating. </p> <p>What are they billing me for!!!! How many other customers are paying for something they did not buy? I am yet to see a magazine from Foschini. Never ever seen it! And I dont want it either. I will buy a magazine of my choice cash in a supermarket for less.</p>
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
