FOSCHINI/ TOTALSPORT GROUP INCOMPETENCY

I paid R640.00 to TFG for my TotalSport account via SnapScan as suggested by TFG. Now TFG says my account was not paid.

I have sent you guys my card details, my bank statement, my ID copy and proof of payment from SnapScan as per your requests and no one has bother with resolving the matter or keeping me updated on it. Instead, I just keep getting messages about my account being at risk. I call daily and I am speaking to a new person every time who refers me to another new person when the call on the number that Electronic Payment gave me, ever goes through at all.

Electronic Payment Departmebt upon receiving my bank statement and POP from SnapScan requested a POP with names and account numbers. My bank does not give that for SnapScan payments because it reads it like speedpoint payments. I responded with that info to Siyavuya Nicola Kewana who sent me that email, but I have not hear a word from her about it or anyone else since that day. I was asking where I should get the information that she wants if your SnapScan does not provide it. I feel like it is SnapScan that TFG should be dealing with after clearing my name about owing TFG.

A **** or useless complaint was opened in my name with the ref number Complaint Ref No.: CS459356 by one of your attendedents who said she is Noxolo. A call followed that from the Cape Town Office assuring me that someone is resolving the matter and would be in contact with me. It is however three days later and still NO ONE has ever called me, that is why I call it ****.

I have called twice in the past two days and every one sends me to the next person and never a solution.