Foschini TFG has the worst service EVER!!!!

It's so funny how Foschini calls and threatens to take legal action against you if you dare to miss an installment payment. I paid my foschini installment on the 23rd of April via snapscan as per usual. The money only went off on the 28th of April. A week later foschini sends me a message saying that I missed my payment, I called them several times to clear the fact that I DID make payment as expected I was tossed around from one agent to another up until I was told to send an email with proof of payment. I sent an email last week with my bank statement CLEARLY reflecting the payment I made to TFG on the 23rd of April. I've been following up via email with regards to this, I've been calling and nobody has helped me locate the money I paid. I'm still in arrears, I'm still getting messages of missed payments and nobody is helping me from Foschini. I've lost the money I paid which they can't acknowledge eveb though its reflected on my bank statement. This means I have to pay double my installment amount just to get myself out of arrears. I've had this account for years now and this shows me that the relationship I have with foschini is one sided, I have to pay but when **** hits the fan they can't help me. I LOST MY MONEY AND I'M STUCK WITH A BAD CREDIT RECORD. I WOULD NEVER RECOMMEND ANYONE TO TAKE A FOSCHINI ACCOUNT OR TFG ACCOUNT, I CAN'T WAIT TO PAY THE ACCOUNT AND CLOSE IT UP FOR GOOD. GUYS PLEASE DO NOT OPEN AN ACCOUNT AT TFG, YOU WILL LOSE YOUR MONEY AND NOBODY IS GONA HELP YOU NOT EVEN A BANK STATEMENT THAT SHOWS THAT YOU DID MAKE PAYMENT.