Foschini / TFG

After 16 e-mail correspondence to TFG customer care department and debit order department, since August 2023 up to 07/03/2024, these 2 departments is so *********** it unreal, it is clear that un-educated people are employed that is not able to read or understand how to perform their daily duties. After 15 e-mails providing them with debit order mandate forms issued by them and providing them with new bank account verification details, they have been unable to update their system accordingly. Requesting debit order from the bank were debit order was cancelled, resulting into additional and legal fees to the client, Foschini TFG debit order and customer care department the worst ever experienced.