Foschini store tygervally

I couldn’t sleep I was heartbroken last night, I was in tygervally mall at foschini store to do an exchange with the items my teenager bought in foschini n1 city mall on 3rd of June with my debit card my daughter lost the till slip but I have a bank statement as a prove the point but on duty supervisor or manager keep me waiting for more than 30min after that she tell me she can’t assist me I must go to n1city mall