FOSCHINI STINKS

<p>I have had a Foschini account for 35 years. My account has NEVER been in arrears.</p> <p>On 25April I received an SMS to inform me that my account, for R35, was on its way. As I had not purchased on my account for 5 months, my balance was 0 and I had received not statement. I thought it was an error. On 2 May I received an SMS to inform me that my account was in arrears. I had to pay R35. I ignored it. On 5 May I received the following SMS: FINAL REMINDER: Failure to pay your OVERDUE FOSCHINI account will incur collection costs. pay R35 IMMEDIATELY.</p> <p> </p> <p>I called their Customer Care. I was informed that the R35 was the outstanding balance for account protection and life cover. This is added to my account every 6 months. (I had never seen this before). I asked the consultant when I had asked/signed for this. She could not tell me. I told her that I had received NO statement indicating this amount and I instructed her to close my account. She said I first had to settle the outstanding R35 + R2.85 SMS fee! I asked her which service provider charges that for an SMS in 2017?? </p> <p>I told her I would not pay anything, I never asked for life cover or account protection. (Isn't adding this to my account without my instruction *****??) I had been a loyal customer for so many years and now I am treated so badly and sent threatening SMSs?</p> <p>I again instructed her to close my account. I was not interested in dealing with Foschini anymore. Not after this treatment.She said her supervisor first had to authorise the reversal of the outstanding balance! Imagine! I cut my Foschini card into pieces and threw them into the dustbin!</p> <p>I think this stinks! They can keep their account. Is this how they treat all their customers after 35 years??</p> <p><br />Hettie de Kock</p>