1 reviews | Active since Aug 2017

05 Aug 2017, 07:43

Foschini *****ing from closed customer account

<p>I had closed my Foschini account 2 years ago, 2015. I had to go to three different stores to try and close as the Foschini in pavilion kept saying that the systems are down or they cannot do it on their side I must call Foschini every time I went to their store to try and close the account. Eventually was help by Sportscene in Westwood. This year,2017 I have been receiving statements that I am owing. It started of from R35.00 and had one of the TGF customer care call me to pay my debt. This has been on going and now my account has been handed over to debt collectors and the amount has since then increased. In July 2017 I spoke to James, ref ********** 2 was told again that this matter will be resolved. End July 2017, I received a letter that my account has been handover and on the 2nd August received an sms regarding my non payment. Foschini is really trying to feed off customers, first they kept going back and forth when I wanted to close my account and now *****ING from us wanting me to pay even though account has been closed and this is going to affect my credit record soley because of their greed for money and this must STOP!!!</p>

0
Replies (1)
Foschini
Foschini's reply05 Aug 2017, 11:15
Official

We’ve passed your feedback on to our customer service department who will investigate this. They’ll be in touch with you directly with an update.

Thanks,

The Foschini team