rT
rachmat T
1 reviews | Active since Dec 2018
16 Nov 2021, 16:41
Foschini sanlam centre
What pathetic service from FOschini sanlam centre. I purchased a shirt valued at R600 a month ago. Still has the label on and of course never worn. Since then I lost weight and now the shirt does not fit me anymore. I am shocked that Foschini does not want change my top for a smaller size I don't even want a refund. I can even show them my bank statement which shows I bought another goods at Foschini as well . My total bill came to R900 and no one there wants to help me. The branch manager Berenice Lu**** basically told me that I should not waste her time and get out of the store. Is this what Foschini has come too
Helpful (0)
Replies (1)0
Replies (1)
Foschini's replyOfficial
17 Nov 2021, 09:34Dear Rachmat,
Thank you for taking the time to bring this to our attention. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We are very concerned by your review - please accept our sincere apologies for the negative experience. We have escalated this with our team and a consultant will be in touch with you regarding your experience in store.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We are very concerned by your review - please accept our sincere apologies for the negative experience. We have escalated this with our team and a consultant will be in touch with you regarding your experience in store.
Kind regards,
The Foschini Team
Best regards,
Foschini's reply17 Nov 2021, 09:34
Official
Dear Rachmat,
Thank you for taking the time to bring this to our attention. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We are very concerned by your review - please accept our sincere apologies for the negative experience. We have escalated this with our team and a consultant will be in touch with you regarding your experience in store.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We are very concerned by your review - please accept our sincere apologies for the negative experience. We have escalated this with our team and a consultant will be in touch with you regarding your experience in store.
Kind regards,
The Foschini Team
Best regards,