Foschini ruined my excellent credit record!

Communication from Foschini is terrible to say the very least. I have been an excellent account holder with the TFG group for the last 5 years, never missed a payment and never made a payment late. There was a problem with the reference number used when I made last month's payment. Nobody called me to follow up on the payment. You can see from my account that there should be something wrong but nobody at Foschini picked up the phone to follow up on this. If they have done that this would have been resolved a long time ago. After almost 2 weeks of struggling to get the payment allocated (call centre and accounts deparment was unable to help me when I called), my excellent credit record will show a late payment and I have been charged collection charges on my account. I will close down all accounts that I have in this group and will take my shopping to another retailer!!!!