1 reviews | Active since Aug 2011
FOSCHINI ROBBING CUSTOMERS BY CHARGING INTEREST ON INTEREST FREE ACCOUNTS
I have only ever purchased on the 6-month option and retained my Foschini account due to the six-month interest-free option. this is the 3rd time I have noticed interest charges on my statement. the two prior times I called in, and it was reversed. this is nonsense that I need to scrutinize my statement and now believe that TFG is not doing business in good faith! again this month, I noticed a charge of interest of almost R40.00. It seems TFG wants me to close my account with them. one o the excuses was their mobile section is not interest-free, I have never purchased any mobile products so how was that mistake made? how is the mistake recurring for the 3rd time? should I refer them to the consumer commissioner? totally unacceptable. I can only imaginehow many customers are being ****** in this manner.
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.