Foschini *********** pensioners

Good Day My parents are pensioners and have an account with Foschini. They cancelled their membership magazines in order to reduce their monthly installment. They also just recently found out their account is sky high, due to purchases unknown to them. They went to the branch Protea Glen several times to inquire and cancel their debts. The service she received was very poor as the lady assisting her was laughing and making a joke out of the situation. Apparently she is not the first pensioner to complain with such. An urgent feedback and attention regarding this matter would be greatly appreciated.