Foschini *********** Loyal Customer

This is on behalf of my mother Zenobia. On the 13 December 2015 my mother purchased 3 gift cards. Yesterday on wanting to hand it over we discovered that 1 of the gift cards (card number *** to the value of R500) was missing. This afternoon we contacted the Tygervally who then stopped the card & confirmed that the balance was still R500, meaning it was not used. Shimoney at the Tygervalley store tried to check footage to see if was handed over but we were informed they only keep footage for 5 days. I then contacted head office at 16:10 and spoke to Shakeera would advised it cant be replaced or the account will not be credited. She then advised I need tocontact Lloyd Little but to no avail. As the card was bought on account and the card is now blocked and no money was used on the gift card, I fail to understand why the account can't be credited or the card can't be replaced as no money was used on the gift card. We would have fully understood if the card had a zero balance. So now my mother is basically paying R500 for nothing. I have all the proof of purchases. I hope this can be resolved or else we'll be referring this to the Consumer Ombud.