Foschini refused to help

I was ****** and lost my Cellphone ,ID book, Drivers License, Bank Cards etc. I went to Home Affairs to get a temporary ID and went to Foschini Pinetown to get a new card since I have an account with them. They the old me that they can't accept a Temporary ID because it doesn't have a date off issue while the date is printed and stamped on the Temporary ID. I asked them what must I do because I was ****** and need to urgently use the credit allocation to purchase a phone, they didn't care about my needs but rather kept telling me about their stupid policy that says they must not accept a Temporary ID as acceptable form of identitification from any Customer. A Bank which I won't mention the name also told me the same story when I went to get a replacement atm card but I told them I'm a Customer in need of their help and understanding of how unique my situation is and their head office changed this rule because they understood that they can't deny me my right as a Customer due to the stupid rule which is the same rule Foschini are using. So I must be victimized by ******* and Foschini at the same time. I am disappointed at the fact that when Companies make rules they don't have a little room for exceptions or exceptional cases, when their forensics department make rules they forget totally that these rules must in the end benefit both the store and the affected Customer. What happened to brainstorming possible scenarios Customers may face???