Foschini proving useless... Again!!!!

Second complaint of an unresolved matter by Foschini. A ********** account was opened on my behalf without my knowledge and the customer care and recently the store with a lady called Petunia refused to resolve the matter. This woman at the store have refused to refused to resolve the problem that they have caused by their inept system, where they opened and account without my knowledge. This woman from Alberton has refused to assist myself and Foschini in resolving this issue, by refusing to give me a turn around time as to when they resolve their ***** claims by saying she can't say when the turn around time is going to be. When stooped their level of not know their job, I asked for a feedback on a weekly basis and she refused to commit to that. Such a commitment is not difficult for a service person. Sitting here I'm thinking these people aren't willing to resolve this matter as I work at a bank and chances of me answering my phone calls at any time its going to be difficult. I asked for communication by email she said someone else is going to do that that total refusal to interact and update me I need that from the person dealing with this matter including the person from the Alberton Foschini. How difficult is it to stop this because this account is continually being spent on these people are weak. I need the CEO to intervene as this is a nonsense service this needs to change otherwise a lot of people's lives are being messed up. My home loan has been declined because of the short comings of this business it's proving useless to potential clients. Was called rude and unreasonable by this woman Petunia because of my losses and these people have had to continue with business meanwhile I have lost out on so much this is ******* we can't continue like this. By the way how can a priority complaint take seven days two hours is too much