FOSCHINI POOR SERVICE

I paid my account in full a couple of months ago and also cancelled all additional costs (i.e club magazine, insurance). I have since then never received a statement from Foschini. About a month ago I went into the store to get a new card and I was told that there is an “no charge” on my account for fees accumulated since I fully paid my account. I paid the outstanding amount (which I still dispute) and the lady in the store phoned the call centre and explained the situation and updated all my details and the person informed the lady in store that all was updated on the system and that my account will be cleared by the 21st of that current month. Monday, 24 September, I went back to the Foschini store AND STILL INCORRECT DETAILS AND NO CHARGE ON MY ACCOUNT!!!! I am beyond upset!! Firstly, I had to pay fees that accumulated due to a fault on Foschini’s side and secondly, I cannot use my account due to another fault on Foschini’s side!!! I would appreciate receiving a call from head office ASAP, as I am not willing to spend more money on a phone call.