Foschini poor service

The cashier at the store didn’t give me a plastic of the boots i paid for and i walked around the store before i left. I have been trying to call the store and ask them to put the boots safe for me cause i want to go get them after work. I stay in Pretoria and the store is in eastgate Johannesburg, very far from me and the least they can do is answer their phones. I have been calling all morning and no one is answering their phones. I even called the mall management they gave me alternate numbers but still no answer. It’s very unprofessional and unfair, now i have to spend more money to go get the boots. I would have asked them to put them safe for me but now with them not answering my calls I’m panicking what if they stole the boots i paid for and never even got to wear them. The person who was assisting was Maureen and she was super slow like a snail when she was assisting me and I’m not even suprised she didn’t give me the boots. I’m not a happy customer.