NL
Nicolene L
1 reviews | Active since Dec 2018
03 Dec 2018, 17:56
Foschini Poor Online Service
On Black Friday (23 Nov) I purchased a couple of clothing items from Donna’s online store. Their policy says that the customer will receive their items within 5 working days. We are on working day nu 7, and I still have not received my parcel. I phoned the online shopping query department on the 29th Nov, as I really wanted these items on Saturday. I was told that my parcel is with the courier company and that I would receive my item most probably on that day, latest on Friday. I STILL HAVE NOT RECEIVED MY PARCEL. ??
Helpful (0)
Replies (1)0
Replies (1)
Foschini's replyOfficial
04 Dec 2018, 07:59Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Foschini's reply04 Dec 2018, 07:59
Official
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG