Foschini payed a R1000 in a supposed to be closed account.

My name is Portia I received a SMS to make a payment to my Foschini account . I was surprised because some time early 2023 October 14 that week the account was paid even in advance, so i decided to visit the nearest branch to inquire about the incident. When i got to the store i was told the amount is not reflecting in the Foschini account but in the Luela account which is a TFG account. That account i had it with Foshini 2017 and i requested for the account to be closed back then, to my surprise its still open and they paid R1000 in it. I did not panic went back to the store where a paid the R1000 and inquired furthered. When they checked their system found out that the money was paid into the wrong account i asked them to reverse the money which they could not. They made an email to their customer care centre and i gave out my details. After three months i received an email from the refund centre saying , "'Thank you for contacting the Foschini Group OVP department. In order for us to confirm a possible refund due to you, please provide us with the following information'': ID number Account number Cellular number Proof of payments Bank statements. I did all that they requested of me, i even send my information the email address they said i must send to. Even today no one has responded to my email and i even tried calling the refund department no one answers their customer care personnel said that person works on Tuesdays and Thursdays only on those particular days i tried to call to no avail. Even know i have not received my a respond regarding my problem and my account is in areas and i am depressed about the incident.

Regards

In destressed