Foschini overcharged me for things that I did not sign up for.

My name is Ndo Johanna Tema from Siyabuswa, I have an account with Foschini. I would like to lodge a complaint concerning Foschini over charging me for things that I did not sign up. I have been paying endless instalments with Foschini until I enquired when am I going to finish my instalment and I was told that my balance is R12 600. I then requested the statement to see what the R12 600 that I owe is made up of. I found that Foschini is charging me monthly fee called value mag, my kitchen, letter fee and funeral plan and they said is for the letters and catalogue they sending to me every month. I have never received any letter or magazine from Foschini and I have never sign up for those thing, therefore I request Foschini to reverse all those charges from the year they started charging me until to date. Secondly I had a cell phone from Foschini which I lost and got the new one, however on the statement it shows that Foschini never cancelled the cell phone insurance of the previous or lost cell phone. The statement shows two cell phone insurance charges which I have to pay. It is unfair to pay two insurances for one cell phone. I then immediately cancelled the insurance and I want confirmation if the insurance was indeed cancelled. I have been a loyal customer of Foschini but it is wrong to over charge people for things that they never sign up for and with the little salary that I earn, I doubt if I will able to pay off the R12 600. Foschini must reverse all the charges and I would pay off all the balance and close the account.

Hope my compliant will be urgently attended to and a prompt response shall be appreciated.