Foschini Online Shopping - Poor Customer Service

I purchased some items from Foschini online on 11.02.2020. The order was delivered on 13.02.2020, only to discover that one item was the incorrect item. I immediately called Foschini online to advise them and they said they would contact their warehouse and get back to me by close of business that day, there was no response. I called again the next day and i was told that i would receive a response that day, no response was received, infact, Its almost a week later and I have not yet had a response from Foschini. This is indeed disappointing as i did advise that i required the item urgently. Its also shocking that i as the customer need to be constantly calling to ensure that my call has been logged or that progress is being made to correct their mistake!!!! Especially given the fact that the product i received is almost double the price of the one that i originally ordered!!!!! Very poor customer service from such a huge retail outlet.