1 reviews | Active since Apr 2017
Foschini Online Order Pathetic Service!!!!
<p>on Saturday 29 July 2017 I ordered a Fotbit Surge online through totalsports Online order. On Wednesday that week I received an email saying my parcel was delivered....and I had no parcel. I then phoned the online nr immediately, and the person on the other side confirmed that some lady inBLOEMFONTEIN signed for my parcel, while the address on my invoice that I received when paying, stated POSTMASBURG, where I am staying. Firstly you let someone sign for a parcel whose name is not on the invoice, secondly, everytime I phone there is a different story regarding this parcel. And this is starting to **** me off! Today is the 7th August 2017, and I am still without my parcel, and you are sitting with my money!!! I regret ordering this thing from you and I will discourage every person I know to make use of this online service! Your 5 days accoding to your delivery policy is also over so how is this going to be resolved? I am disgusted in your *** service! </p>
Good day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG