Foschini not recording my payment for June 2020

In the month of June I paid my instalment with Foschini in 2 different instalments but they listed my payment as missed payment as if I didn't pay my account,and I paid my account in Full. With my first payment I received an SMS that says Thanks for paying your account in such difficult time of Covid-19 but they they went on and record my payment as Missed payment ,funny few days I did the remaining balance. Can Foschini record my payment as fully paid for June 2020.