Foschini not paying back my refund due to their own system error

Worst customer service ever. I bought a jacket at Wonderpark Shopping Centre on 27/02/2026 using my bank card. Foschini system did not recognize the transaction but money was taken on my account and there was no reversal. I was told I have to come back on Monday the 02 of march they will keep the item, because I was going to be away due to work engagements for about a week I decided to pay again cash, and a manual receipt was given to me as now their system was offline. I was informed that the head office will take 10 days to pay back the money into my account up to today i am still waiting (full month and 3 days). on the 4th of march, I was called by Nthabiseng saying that head office is attending to my matter I must expect to be paid in 10 days still. On the 23rd of march I went to the store directly and was assisted by Lucy who said I should go to my bank and print my bank statement I went back to her with the statement and she was able to see that I was still not refunded. She and her colleague check the system which was saying awaiting refund up to today I have not received any refund regarding the double payment for 1 jacket. Foschini I want my money now.