Foschini Not abiding by consumer act!

I bought a watch in foschini that I felt I didn’t like because the strap was big odor my wrist. upon my returning the watch the lady helping me blatantly told me that she won’t take the watch because I wore it, not only that but the way she was addressing me was as if she wanted to show off and make a mockery of me in the store. I specifically told to call her manager who didn’t help the matter because according to her, foschini does not credit watch but she also said that she can only credit the watch if it’s an exchange, which I don’t understand. How is it that foschini doesn’t credit, but only does so on exchanges? I know my rights as a customer and if I don’t like something then it means I don’t like and my reason is valid. The watch was not damaged for them to refuse to take it back. I’m highly appalled by the behavior of the cashier because it showed her lack customer service etiquettes. I want my money and that’s that because I am well within my rights to return an item that I am. It satisfied with,