Foschini needs training in customer service
Placed an online order on the 21st December and 26th December. Followed up on the order placed on the 21st by inboxing TFG and posting on their Facebook page. Messages were read and to date TFG has not responded. I am still waiting on my order place on the 21st. Currently have 3x outstanding orders. The 21st December being the latest one outstanding. I am disgusted in the fact that they have not bothered to respond.
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Replies (2)'s updateReviewer Update
04 Jan 2019, 08:34So after posting this, the very next day I received notification for all my orders, even the orders that was placed nroe recently. Thank you Foschini, just not sure why it had to come to this first, considering I have been following up. Nonetheless, I appreciate it.
's update04 Jan 2019, 08:34
Reviewer Update
So after posting this, the very next day I received notification for all my orders, even the orders that was placed nroe recently. Thank you Foschini, just not sure why it had to come to this first, considering I have been following up. Nonetheless, I appreciate it.
Foschini's replyOfficial
04 Jan 2019, 14:00Good day
Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you!
TFG
Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you!
TFG
Best regards,
Foschini's reply04 Jan 2019, 14:00
Official
Good day
Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you!
TFG
Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you!
TFG
Best regards,