1 reviews | Active since Apr 2009
Foschini loads false info on credit bureaus
Now I'm complaining about the complaints department not responding. That's really not great for a company. On 3 Feb I post my complaint on Hello Peter. On 9 Feb, I post again on Hello Peter because I had not yet heard from FOSCHINI. On 10 Feb, Shereen Fernandez responds without addressing my complaint at all! On 11 Feb, I respond to Shereen Fernandez requesting that she close my account and update the bureaus accordingly. Today, 20 Feb, I have not even received an acknowledgemnt email from Shereen Fernandez or any other FOSCHINI representative. I have tried to communicate with FOSCHINI but they are IGNORING me.<br> <br> FELLOW CONSUMERS...CHECK YOUR CREDIT PROFILES IF YOU HAVE AN ACCOUNT WITH THE FOSCHINI GROUP!!!! YOU WILL HAVE AN OPENING BALANACE (MINE IS R18 000) THAT'S WAY MORE THAN YOUR ACTUAL CREDIT LIMIT/ALLOCATION(MINE IS R6 000). THIS AFFECTS YOUR AFFORDABILITY WHEN YOU APPLY FOR CREDIT AT OTHER INSTITUTIONS!!!
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the frustrations caused.
We would like to advise you that we will pass your complaint on to our Customer Service Representative. They will be in contact with you shortly with assistance in resolving this issue and to investigate this matter.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the frustrations caused.
We would like to advise you that we will pass your complaint on to our Customer Service Representative. They will be in contact with you shortly with assistance in resolving this issue and to investigate this matter.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
