Foschini keeps billing ********** charges on a closed account

Foschini continues to commit ***** on my account. I settled and closed my account in June 2018, I went to Foschini Ermelo to do this, they called the head office and confirmed that my account was closed.

Surprisingly I kept getting rude collection calls for the same account that I closed, then I was informed that the account had Finrite charges for cellphone insurance, I don’t know how that is possible on a closed account. I then paid R350 just to put an end to the harassment and rude calls. Again I expressed my wishes to closed the account as I wanted no dealings with ********** through this account.

Again to my surprise the harassment and rude calls did not end there, they continued and in December I went in store again to confirm closure of the account, the same process was followed, they called the head office and confirmed that the account is closed; and I had to pay an additional R41.28

But Foschini did not stop there, the account is still not closed and the account has a balance that Foschini decided to charge without me doing any transactions on an account that is supposed to be closed.

I spoke to Thembi and Alicia yesterday and I was promised feedback before the end of business day and I did not receive a call.

Foschini need to closed the account and write off their ********** charges , furthermore they need to refund the money I paid in August and December 2018. The poor customer experience is appalling!!!