TN
Theo N

1 reviews | Active since Apr 2019

09 Apr 2019, 15:50

Foschini is so ***********.......they have big departments and quick to rush for us to pay but cant clear you when you have paid

I opened an account last year and decided after few months to settle the account, that was in November 2018. this year they call me and tell me I have been handed over and also listed on ITC.

My question is do they check with their finance department before listing people. There are so many millions of South Africans that are owing and im treated like a bad debts.....its unacceptable. its been three weeks been sent from pillar to post, I still cant get the clearance letter even after I have sent proof like zillion times.

how do you encourage people to pay or settle their debts if even when you pay you still treated as a bed debts, guys its a long process,its even hurtfull when you realise you are listed when you need emergency funds.

Foschini group im so angry now.

0
Replies (4)
Foschini
Foschini's reply10 Apr 2019, 08:39
Official
Good Day

 

Thank you for bringing this to our attention.  Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

 

TFG

TN
Theo N's update10 Apr 2019, 10:38
Reviewer Update
if you can remove me from the ITC list, that would make me feel better, because your lawyers say you handed them over my account after i had made payment. please
TN
Theo N's update12 Apr 2019, 07:40
Reviewer Update
Two days have passed and still havent received any response from Foschini. They undermine people, we always have to go by their rules and ours dont matter
Foschini
Foschini's reply25 Apr 2019, 15:09
Official
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.