Foschini is not loyal to their customers

I am very heartbroken with the way Foschini has been treating me after being a very loyal client for +/- 15years with paid up accounts and even in credit currently. I relocated to the Northern Cape from Gauteng and as an loyal client I notified Foschini of my adress change and they accepted and changed it......Then they STOPED/BLOCKED my account for security *****.......what the hell???? I have been struggling now for 10 months to beg,plea some more begging to open my account again , I have provided to different Foschini stores and via e-mail to Head office all relevant documents , papers , everything I was asked for , I have done ...Still I am being treated as an ******** who want to ***** ..but Foschini is currently *****ing from me because my account is in credit but they don't want to talk about giving my money back , Foschini only talks about not opening and re-activating my account , I am heartbroken.....