1 reviews | Active since Jan 2015
Foschini is disappointing in their quality contro
As a customer of the Foschini Group for more than 40 years, recently l.have detected a definite lack in the quality of their clothing, as since December l have purchased 3 items that have required repairs: 1) a top that's hem unravelled after one wear! 2) A dress that l purchased for Christmas, the entire length of the panel seam was not over- locked properly, thus having a gaping hole in the back of my dress whilst wearing it out! Embarrassing! 3) a pair of long pants, finding a hole in the pocket seam before even wearing them! I returned all three items go the rrelevant stores, Foschini and Fashion Express, the staff were not able to assist me, as the items were the last in my size in store, although l requested if other stores had my size available, although other stores had certain items, l was told by staff that Foschini's policy is not to transfer items from one store to another for customers anymore! To me this is an inconsiderate policy, as l do not drive, so am obliged to repair the three newly purchased items myself! No wonder Fashion Express has become The Fix, as one must Fix poorly finish items yourself! Please Foschini Group make an effort to improve your quality!
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
