Foschini is beyond disgusting

The main account holder and i completed a secondary card application at foschini Southgate and were informed we would receive an sms. Two weeks later no feedback received. I call in to follow up, consultant refuses to call a manager to speak to as requested and suggests that she will follow up with Southgate and provide feedback. Next day.... No feedback. I call in again and speak to a Mark who showed zero concern to my complaint and utterly declined my right to escalate to higher management by providing an excuse saying that they are all in a meeting. Your service is shocking. You will not receive any further payments from me until you understand what customer service is.