LM
Lizette M

1 reviews | Active since Jul 2015

01 Nov 2018, 10:11

Foschini is a rip-off

My mother had an airtime contract with Foschini and she decided to cancel it and go pay as you go. The after service since the change has been atrocious. They changed it to pay as you go and did a sim swap without advising us that the number belongs to Foschini and when the number got cut of I started asking questions because MTN says the number is invalid and not registered on the MTN network. I tried to reason with them but just just kept on giving me the standard bull**** and in the end I bought a new sim card again and changed her number and she lost more than R500 worth of airtime.

I will NEVER EVER do business with them or even buying cash from them. They are *********** the customers big time.

The branch at the Festival Mall in Kempton Park is pathetic.

0
Replies (1)
Foschini
Foschini's reply01 Nov 2018, 15:41
Official
 Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.  Your patience and understanding is appreciated. 

TFG

Best regards,