FOSCHINI INSURANCE IS A ****

After having sent in documents for an insurance claim on the 19 January, I have had nothing but endless troubles with regards to getting my claim approved and thereafter getting a handset issue to myself.

I had to make numerous calls to the insurance department before my claim was approved an entire month later. We have now been attempting to get a handset issued to me, but I keep been made to go from store to store, with no handset available for me. My premiums are paid on time, yet I have been without a phone for over a month. My calls and running around is an added expense to me for which I would not be compensated for by Finrite. How long would it be before I am compensated for my phone and why should I be made to run around all over Durban to get my insurance claim sorted

It seems to be part of their plan to make the customer continue paying for premiums but not compensating them for claims.