FOSCHINI IN THE WRONG

I have been an accountholder with Foschini for more than 30 years and have NEVER ever owed them anything. Always paying more than I should - this can be checked. Today I receive a letter - the first time I have heard from them - that I am being handed over! I was in shock! Anyway after driving straight to the Northgate store they contacted customer service in Cape Town (there is none) ended up spending more than 45 minutes on the phone, shunted from pillar to post. Turns out Foshini do not have any of my contact details correct on their system, except the postal address where they should have posted my account to. I owed them R70 which I completely forgot about! If I had been posted an account I would have paid it immediately. I now have to be penalised for TFG's incompetence in not having my correct details on the system. These were given to them a number of years ago and I also stated I only want my account POSTED. They have an email address, dont know where they got it - absamail...not mine and also a cell number...I might have had this about 10 years ago as a pay as you go. I am now DEFINITELY going to close my account and do not want anything more to do with a company that cannot try and assist their paying customers. I am being charged for emails and sms which were never, ever received due to TFG not updating their records! I get all my accounts posted from Truworths / Edgars and have never, ever owed them a cent. They Fochini obviously were hoping I would forget as they didn't bother to post any accounts to me from the date the one purchase was made, I think in April 2018 for R70. Had I known about it I would have paid it immediately. Sandla, from Cape Town customer service, said he would contact me but in the meantime I have paid Foschini in full - not happy customer at all. I am hoping in view of the above I will be passed a credit.