Foschini in Southgate fails to have my phone fixed

I bought a phone on 26 June 2021 at Foschini. The phone speaker stopped working in August. I took the phone back to Foschini & the store Manager (Thato) was so rude to me when I asked if they can maybe give me a courtesy phone because I am returning a faulty phone and I need my phone for work. Her response was so rude. I asked to speak to her superior, she told me that her manager (Pensive)is refusing to talk to me she doesn't have time & whatever she's (Thato)telling me is the same thing Pensive will tell me.

My phone was booked for repairs on 15 August 2021 & an email was sent to ***. I called Foschini to check if it was returned in-store since no one called me to notify me. I went the next day on 11 September to collect my phone. It was still in the same state. I left it and asked that they rebook it. On the 23rd September & I was told the phone is already gone for repairs and has not been returned. I went back again on 28 September, Ruth told me that my phone has not been returned by HMR HI.

Today (29.09.2021) I called HMR HI and Spoke to LInsa who has no good customer service. She told me they don't have my phone. I told her I am taking this matter to Hello Peter, that's when she gave me her full attention & asked to wait on the phone while she checks for me. She came back and said my phone was sent back to the Foschini (Southgate) on the 3rd of September. I called Foschini & spoke to Palesa. She checked and told me that my phone is still in their store - HMR was supposed to have collected it on 11 September, she will send them an email to come collect it.

I called HMR HI again and told spoke to Linda to explain to her what I was told by Foschini. Linda was so rude to me and told me that it's not her problem that Foschini did not notify her to collect my phone again. She asked me which email did Foschini sent an email ....How does she even ask a client that.