FOSCHINI ******* CHARGES, PATHETIC STAFF AND CUSTOMER CARE, AND BLACK LISTING THREATS AND ACCOUNT SUSPENSION EVEN WHEN PAYMENT IS MADE

<p>Since January 2016, Foschini has been *******ly charging me for cell phone insurance TWICE every month. For all I know I was paying for insurance the whole of last year as well. When Foschini is questioned, I am ignored. When I demand proof, they avoid me. It's been over a month and no one will respond to me with evidence for me signing up for cell phone insurance. Yet they will still happily charge me for it each month TWICE - AND EVEN THOUGH I DEMANDED IT BE CANCELLED.</p> <p><br />Foschini staff was told three times to put a large purchase on a 12 month plan. They put it on a 6 month plan. When disputing this with Foschini customer care, they refuse to correct this and demand I pay on the 6 month basis. They outright refuse to do anything about it. I am being billed between R2000 - R3000 installments on a total account balance of R7000. Foschini will do nothing about it.</p> <p><br />I have paid my Foschini account WITHOUT FAIL BEFORE DUE DATE every month. Yet they charge me for collection and call debt fees when their own statements show I have paid every month before due date without fail. They refuse to do anything about these excess charges and demand I pay for them.</p> <p><br />I have been fighting over a month now with Foschini. They either give me bland answers that do not help sort out the problem, or outright ignore me. Instead of paying the R2000 installment they demanded last month, I only paid half and they immediately froze the credit on my account because of my disputes.</p> <p> <br />And then despite all my desputes and questions and their failures to send proof or correct anything, they also happily threaten to blacklist me as well - even though I still pay them at least half (R1000) of what they demand (R2000+) each month!</p> <p><br />DO NOT SIGN UP WITH FOSCHINI ACCOUNTS! **************** AND BULLY BASHING YOU INTO PAYING EVEN FOR THINGS YOU DON'T OWE.</p>