FOSCHINI HAS MY CREDIT BALANCE AS R24000.00 AND THAT IS MESSED UP MY CREDIT PROFILE AND I HAVE ASKED THEM SO MANY TIMES TO CHANGE THIS WITH HELP AT ALL AND YOU CAN'T EVEN GET THE SUPERVISOR NAME, MY ID NO IS ***

I really don't see the need for your customer services should have Supervisors that dont what with they names when I asked one of your agent's Heidie ref no 081750e7. Beginning of this year when I got my credit report as usual I noticed that on the Foschini account the credit balance is R24000.00 I immediately called your customer services call center and the lady I spoke to that day assured me that the limit will be decreased and we were even debating about the the amount and we agreed that it will be R12000.00. A month later I noticed on the credit report its still the same I called again and its was a lady again that I spoke to and stated it takes time to be updated with Trans Union,I just had a major operation done on the 26th of August and these another one I need to do in the next week,so basically the fact that what I have been asking for has never been done the R24000.00 you have on my name in the credit report is affecting me big time,I called yesterday and spoke to Agnes told her the whole story and she as well promised it shall be done and I will get a written letter confirming that yesterday which I didn't her ref no is 08174c063,this morning I called since I didn't get anything from her and spoke to David who told me that Agnes works from 9:00am and he took my numbers and promised to call back with feedback,after 2hours I called again and got through to David again and I reminded him and he asked me to hold so that he can ask her and he came back to me and told me that it has been done and Agnes now says these no written letter that she promised me I didn't argue I just let it be as he said these will take about 21days to be updated on my report but I can call(trans union) to confirm with them and I did just that the lady from customer care told me I need to call the dispute which I did and spoke to Octavia ref no TU ********** 1-000301-01 and she explained to me the process and confirmed that they haven't received anything regarding that but if I can get the email address they sent it to then she be able to assist and that could take 14days and advised me to call Foschini again and get the email address that were I went through to Heidie who I spoke to over 20 minutes who TOLD ME I NEED TO BE SPECIFIC CAUSE THESE TWO TYPES OF LIMITS AND THAT THINGS DONT GET DONE AT THE CLICK OF MY HANDS AND AN ACCOUNT THAT CONCERNS ME IS CONFIDENTIAL AND SHE CABT SHARE THAT WITH ME THE ACCOUNT HOLDER, AND SHE DIDN'T WHAT TO GIVE ME HER SUPERVISORS NAME THAT STATED THAT THE TRANS UNION EMAIL ADDRESS IS CONFIDENTIAL AFTER EXPLAINING WHY I NEEDED IT, and PLEASE LISTEN TO THAT CALL AS I AM NOT HAPPY AT ALL WITH THE 'CUSTOMER SERVICES AS YOU CALL IT' I GOT. YOU HAVE MESSED UP MY CREDIT REPORT AND NONE OF YOUR CONSULTANT TOOK RESPONSIBILITY THAT YOU ARE AT FAULT,I PAY YOU GUYS ON TIME WITH NO FAIL AND DO YOU THINK I STILL WHAT TO HAVE THESE ACCOUNT WITH SUCH SERVICES???? I don't even trust that I'll get a response as it is very easy for your agent's to give me these email address and not the supervisor name.