Foschini Group online shopping ****

I ordered some items online during their Black Friday specials. I only received one item, and I was told that the item is out of stock so I would need to get a refund. They provided a link for one to process the refund manually. Their link doesn't work, and the number they have provided should one encounter a problem doesn't exist when I try to call.

I've sent multiple emails stating this problem, but they keep referring me to the manual online refund process. They requested that I forward them the proof of payment, as well as proof of banking details, but they would end up referring me back to the online manual refund process. I've been trying to get my refund back since November 2019. I've since sent an email to them expressing my frustration, and they have stopped responding.