Foschini Group of companies, what a joke....

Yesterday I decided to quickly go and buy something for my wife. I needed to replace my card and was told at Total Sports that I couldn't use my ID for the transaction as they needed a card to swipe which I understand. I then went to Foschini East Rand Mall to go and get a new card. Firstly the service their was pathetic. There was a cue of people standing at the service desk for some time and people started leaving because it took too long with only two staff members behind the desk. After waiting a while someone decided to help me and I was then taken to a small back room area between the files to contact the call centre and finalise a new card. After waiting for the call centre we only where told that I can not get a new card due to the fact that the account was a Matt and May account and I needed to go to such a store. I then rather decided to leave because. On the 2018/04/05 I decided to contact the Matt and May call centre only to get through to the Foschini call centre because after all they are actually the under the same company. The support staff then told me that I needed to go to a Matt and May store which I then asked for a store on the East Rand. She couldn't find one so how on earth must I get a new card. The service in total was pathetic knowing that all of these companies actually are part of the Foschini group. I decided to cancel my account with this group because of their incompetence and lack of customer interaction.