1 reviews | Active since Mar 2013
Foschini Group: Mobicell 10" tablet bundle dissatifaction with service
<p>I purchased a 10" Mobicell bundle for my girlfriend in September 2015 as a birthday present at Foschini N1 city. We were quite happy with the purchase and the price paid.</p> <p>Well all went well until the tablet stopped recognising usb devices. I took itin to Foschini N1 city as it was still under warranty. I explain what the defect was and was told it would take 3 to 4 weeks to repair and thats common practice. I did this on the 21 st February 2016. I periodically enquired about the tablet everytime i passed the store and was told that the consultant would contact me when it arrives. Anyway 3 weeks past on the 18th March 2016 i happend to pass there and asked if it has arrived, the consultant told me it has and it is repaired. I got home tried it out but it was still not right. Going through the job sheet it showed it was repaired. </p> <p>I returned it to Foschini N1 city on the 21 March 2016 and voiced my dissatifaction with the service and that i was unhappy. I spoke to the manager on duty. I was told that its not Foschini but Mobicells issue. I made if clear to the manager that i have dealings with Foschini and not Mobicell.</p> <p>The tablet was sent for repairs again and it would take 3 to 4 weeks again.</p> <p>The consultant did call me about the progress but since then Ive been told on two seperate occasions that the tablet would be there the next week and everytime i get there its not there. I was at Foschini on the 9 May 2016 to ask again and was given the excuse that Mobicell has a backlog and doing mtns repairs.</p> <p>Honestly i am not interested in getting the tablet back as the service coupled to the device is very bad. I regret making the purchase. Its been 2 months now still nothing.</p> <p>I even sent an email of dissatisfaction with service to their customer care.</p> <p>This is not a customer orientated business and i wont purchase any kind of electronics there again.</p>
Good Day Lanier ,
Thank you for bringing this to our attention .Your query will be escalated to the area manager as well as the store manager who will investigate the query and provide feedback directly to you .
Please note the investigation will take up to two working days,your patience will be much appreciated .
TFG Team
Good Day Lanier ,
Thank you for bringing this to our attention .Your query will be escalated to the area manager as well as the store manager who will investigate the query and provide feedback directly to you .
Please note the investigation will take up to two working days,your patience will be much appreciated .
TFG Team
I received a call from Foschini N1 City on Tuesday 10th May 2016 that my Mobicell tablet is there and I can collect it. I was away for work until Thursday so could only collect it on Friday. Friday the 13th May 2016 when I went to collect the tablet, it was there but the rest of the bundle (keyboard) was not there. It ended up with them looking for the rest of the bundle and me being told that I only gave the tablet. I had another appointment and had spent 15 minutes there while they were looking for it. I told them I would be back Sa****ay morning.
I received a call after the left Foschini that they called Mobicell and they still have the keyboard there it wasnt booked out.
Sa****ay morning I returned to pickup the tablet with the assurance that the keyboard will be coming the next week. While I was at breakfast I checked the tablet and it was working but the cover was not what we originally had, I also found someones invoice in the box which assured me that this wasnt my tablet. I returned to the store explaining the situation. They conceded that it was not my tablet and that the IMEI number was different.
Until now Im still struggling to get the tablet back in working order. On the 21st May 2016 this whole process will have taken 3 months. As time passes my warranty also.
Please Foschini what is going on?
I received a call from Foschini N1 City on Tuesday 10th May 2016 that my Mobicell tablet is there and I can collect it. I was away for work until Thursday so could only collect it on Friday. Friday the 13th May 2016 when I went to collect the tablet, it was there but the rest of the bundle (keyboard) was not there. It ended up with them looking for the rest of the bundle and me being told that I only gave the tablet. I had another appointment and had spent 15 minutes there while they were looking for it. I told them I would be back Sa****ay morning.
I received a call after the left Foschini that they called Mobicell and they still have the keyboard there it wasnt booked out.
Sa****ay morning I returned to pickup the tablet with the assurance that the keyboard will be coming the next week. While I was at breakfast I checked the tablet and it was working but the cover was not what we originally had, I also found someones invoice in the box which assured me that this wasnt my tablet. I returned to the store explaining the situation. They conceded that it was not my tablet and that the IMEI number was different.
Until now Im still struggling to get the tablet back in working order. On the 21st May 2016 this whole process will have taken 3 months. As time passes my warranty also.
Please Foschini what is going on?