Foschini group is no longer the same.

Gone are those days where one considered the Foschini group as an exceptional brand. I bought my wife a ring for our anniversary at the Sterns shop at trade Route mall in Lenasia on the 29/01/2024 for financial reasons I had to take it back and opt for one that is less because I had issues with my mortgage. I returned it to the store and asked for a refund the store manager advised me that she could not reverse the transaction as my debit card did not allow her, she then logged a call with the Foschini group offices in cape town on the 03/02/2024 till to date the money has not been paid and i am having problems with my mortgage and no one seems to care at their head office the only people who are trying to assist are the people at the store. for someone who has always been a loyal Sterns client I am shocked with how my situation is been dealt with even after I had advised them of my mortgage situation it seems as though I am asking for handouts. the aggravating factor is that no one is calling to follow up even after I had still bought another ring cash while still waiting for the funds to be revised, I thought that they would be considerate of my situation but clearly, they don't care. I am stuck without a solution a week which was supposed to have been a happy one for my anniversary was a misery. a long relationship that I had with this group is tarnished because of individuals who won't do their jobs. My mortgage is in arrears for something that could have been corrected had there been empathy. Till to date after all the efforts I have made reaching out to try and mend the situation no one from their head office has taken their time to reach out. one wonders what is happening at this group.