Foschini Group Insurance

It is with grate sadness to write with disappointment with customer service at Foschini. I bought a phone on the 19 May 2018 with insurance. In my life time at Foschini group I was never behind. I was always on time or before hand that the account own me. It was like that in July 2020. The last time I check was I was way beforehand. August month came and I got sick. Due to most of our staff got sick of Convid virus and was confirmed positive. Workplace instructed if symptoms occurs, you have to quarantine yourself with immediate effect. I had all the symptoms and had to stop working. Since I was scared, I stop using my phone and other devices since may contaminated everything I touch.

After this unforeseen circumstances of epidemic I got better in the set time limits of the Convid virus sated by the President Convid Committee.

I just realized that I was behind and I payed immediately. Shockingly I discovered that my insurance was canceled due to one missed payment. It is sadden to think after being loyal customer who was never behind, and due to this unforeseen epidemic that I would be liable for this consequence set out by this policy. It is sad to thing after playing for 26 months being loyal and getting sick due to this virus I am held accountable for getting sick and not able to concentrate on payments while fighting for my life.

I would have expected due to this unforeseen Convid virus epidemic, this Foschini group would have also had it policy amended, but no. They rather take this epidemic to their advantage and pray out on their customers who was loyal in not promise the service what they said to their customers.

I mean from my personal side. I paid for 2 years. Was never behind. It was either they was owing me and this one time I missed the payment in few days, but did pay immediately after i was aware. Than suddenly stop. I don’t feel I should be held liable due to this sickness and also this epidemic who turned this world upside-down. I just feel like if I am liable, I am entitled to see their amendment policy regarding this epidemic since this was unforeseen, it is just justifiable that they should also have one. On the other hand, if so, they should have informed there customers beforehand of any changes.

Being in this situation and how they treat me as a loyal customer. I can only say they are *****, customer service is not on their list. Getting victims to subscribers and getting monthly installments is their only goal.

I felt ashamed, being betrayed and to think I was important that they would understand, that we would fight this world frightening Convid virus together, but it is sadden to realize that Foshini Groupb is only for their personal gain.