SA
Suren A

1 reviews | Active since Jun 2020

14 Jan 2022, 09:24

Foschini Group

The Foschini Group are not honest,they promised to give new account holders R1500.00 in vouchers,they promised to send my vouchers on the phone but nothing happend. This has being going on for the past 6 months,I contacted them last week and was promised that the supervisor was going to call me but I did not hear from them. My second problem is that a agent from the Foschini Group called me selling a airtime contract and she was not entirely honest with me,she did not tell me I could not load airtime and I could not make calls abroad. I could not use my phone for 7 days because they took my number of the network,I had to go to them to RICA my simcard in order for it to function. I am definitely going to close my account.

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Replies (1)
Foschini
Foschini's reply14 Jan 2022, 10:26
Official
Dear Suren, 

Thank you for taking the time to notify us of your dissatisfaction. 

We would like to apologise for the manner in which the abovementioned matters were managed, as this is not the level of service we strive to bring our customers. 

Please be assured that we have escalated the matter to our team, and a consultant will be getting in touch with you directly to provide assistance in this regard. 

Kind regards, 
The Foschini Team 

Best regards,