Foschini Group Donna Claire USELESS

As a new account holder, I am appauled by the service I have received from the online staff and the customer service staff. I made a purchase online and received my order, and when I tried purchasing again, they told me I am not allowed to make online orders. They blocked my account. Then I had to go through the process to unblock it. But since that day still cant access my infomation online or buy - I can only buy in the store. I have called them to reset my account at least 20 times, and each time I am met with a more unhelpful person who just wont listen to what I am trying to say. They have an email address in my account details that I have never ever owned but they cannot change it because I fail the security questions...????? the security questions are what is my husbands name - which I am pretty sure I know!!!?? then do I have a donna claire account... DUH!? Obviously or i wouldnt be trying to find out my balance.... Over it... Looking forward to getting this account closed asap and do not recomend The Foschini Group accounts to anyone... waste of time, and money. I have spent more on phonecalls than I have on an actual installment